Returns & Exchanges
We want you to love your hair results, which is why we offer a 30-day satisfaction guarantee on all Color Wow products. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of the delivery date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, we will provide a prepaid shipping label via email to ensure your return is tracked and handled safely.
Pack Your Products
Securely pack the items in their original packaging if possible, attach the shipping label to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing